Item added to your shopping bag
Nortex Mill is committed to selling only high-quality products
that we hope you'll enjoy using but we also know that, for one
reason or another, there may be a time when you need to exchange or
return something you've bought. Nortex Mill will willingly refund
or offer an exchange on any unused product returned within 28 days
of the date on the receipt of your order, provided you can show us
your despatch note and/or receipt and the product is in a
reasonable, re-saleable condition, ideally with it's original
To return your order, please call our Customer Services team on
01204 467707 with your order number (which you will find on the top
right of your despatch note). We will give you full details
regarding the return of your order.
If any item that we deliver to you arrives damaged or is faulty,
then we will happily replace the item for free or refund the item
and delivery charge to you. Please note that we will only refund
the delivery charge if the whole order is damaged/faulty.
Please note that all refunds will be made back to the original
card used to make the purchase. It usually takes around 3-7 working
days to reach your account, depending on how quickly your
credit/debit card company processes the refund.
*None of the above conditions affect your statutory rights when
goods are faulty, or not as described. For your rights of
cancellation under the Consumer Protection Distance Selling
Regulations please see our Terms & Conditions.
Fabric - Once cut and despatched we cannot refund fabric orders.
As all fabric is cut to length it is impossible to re-sell the
fabric. That's why we provide a FREE sample service which we
strongly recommend you use before placing your fabric order.
For hygiene reasons our returns policy and your cancellation
rights under the Distance Selling Regulations also does not apply
to the following categories: Mattresses, mattress toppers or
protectors, duvets, pillows, blankets, or curtains where the
heading tape has been pulled. Your statutory rights are not
Please call our Customer Services Team on 01204 467707 for help
with any aspect of our returns policy not covered here or by our FAQs or Terms & Conditions.
Copyright © Nortex Mill Factory Shop Ltd | 105 Chorley Old Road, Bolton, BL1 3AS.
T & Cs