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Privacy Policy

 

What happens when you shop with us?

 

When you register or place an order with Nortex Mill, we gather a little information about you to help us provide a better service to you now and in future.

 

When you order we ask your name, address, email address, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.

 

We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you and can tailor future offers to suit you.

 

We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time.

 

We may also contact you with offers that we think may be of interest to you. If you do not wish to hear from us please contact our customer services team at any time. Please be assured we will not share details with any third party for marketing purposes.

 

The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. We do not store any credit card details. All your personal details are protected to the highest standards and treated as strictly confidential in line with the latest Data Protection and Consumer Legislation.

 

It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. Please notify us immediately of any changes:

By Email: customerservices at nortexmill dot co dot uk
By Telephone: 01204 467707
9am - 5pm Monday-Friday

 

Use of Cookies

 

Cookies are small text files of information which are stored by your browser on your computer's hard drive. If your internet browser is set to reject cookies, you will not be able to use Nortex Mill's online store or most other online shopping sites.

 

Cookies do not store any personal details relating to you or your credit cards nor can they find out your email address, access any other files on your hard drive or transmit viruses.

 

Cookies are used to make your online shopping experience faster, easier and more efficient so you can move all over our website without losing what's in your basket or having to log in again and again.

 

Using cookies also enables us to monitor site usage and customer traffic patterns which helps us develop and improve the design and layout of the website to be more user-friendly for you.

 

Our Security Policy

 

Our site uses high level SSL (Secure Socket Layer) encryption technology which is the most advanced security software currently available for online transactions. We have a server certificate known as Thawte Security Certificate. We use a secure transaction system from Thawte to encrypt and thus protect your credit card details so it is virtually impossible for unauthorised parties to read any information that you send us. This is a powerful tool which secures your transaction details with us.

 

Naturally it is important for you to protect against unauthorised access to your password and to your computer to enjoy secure shopping online. But if you are still not convinced about the safety of ecommerce, but still wish to shop with Nortex Mill, please contact our helpful Customer Services Team.

By Email: customerservices at nortexmill dot co dot uk
By Telephone: 01204 467707
9am - 5pm Monday-Friday

 

Peace of Mind - Data Protection

 

At Nortex Mill we are committed to the objectives of the Data Protection Act 1998 declares our intention that all personal information held by the company will be treated in confidence and held and used only in accordance with the terms of the Data Protection Act 1998 and other applicable legislation.

 

We keep only the minimum amount of personal information needed to perform our duties; and will hold that information securely, use it only for appropriate purposes and not disclose it without proper authority.

 

The company will provide any person requesting it in the proper manner a response stating whether or not the Company holds personal information about that individual and, if so, the opportunity to see that information and to have it corrected or deleted if appropriate.

 

If you have questions about your personal data or our privacy policy, please contact customerservices at nortexmill dot co dot uk to see all the information we have about you.

 

To correct any inaccuracies, please write to:

The Data Protection Officer
Nortex Mill Factory Shop Ltd.
The Cove
105 Chorley Old Road
Bolton
BL1 3AS